Mind of Great Companies Research Paper Example | Topics and Well Written Essays - 250 words

Mind of Great Companies - Research Paper Example This is exactly what the present development of the organization has been about. Writing on â€Å"What is on the minds of great companies?† Blanchard (2007) noted that â€Å"many companies develop a corporate culture over time, but if it wasnt actively sculpted with the companys long term vision in mind, it may not reflect the companys ultimate mission† (p. 11). What this means is that the organization’s vision is very key to judging the company’s development rate. In this, it would be said that Marriott has developed positively because the company has been able to live within its goal and vision of making customer satisfaction a central focus of their service, where the turnover received in terms of customer patronage has confirmed such an expanded form of customer satisfaction. Due to the fact that customers generally patronage the services of a company of which they are pleased with their service, it can be said that the company’s stage of development is reflected in its vision and value statement because the customer has had a long standing vision of using customer satisfaction as a competitive advantage. Meanwhile, customer satisfaction is the product of high customer patronage and thus high revenue turnover for the